A whoops, and a great show!
Apparently in our new store update, there was an automated selection on our store back end that turned on a "choose a pledge" page at forum sign up.
What this meant was that whenever someone tried to sign up, a pop up appeared that said "Pledge" and it looked like there was no way to join the community without pledging. UGH!
If that wasn't bad enough, the prices were not right, the discounting was not working so if anyone pledged (and a couple did) they got overcharged.
DOUBLE UGH !
This is on us, while we tested all the new features and the store, we had not touched the sign up code, and did not realize this had happened - until - I got told on Kickstarter, in rather salty language that in no uncertain terms would they be forced to pledge $$$ to join up.
This confused me and so when I researched I noticed the problem, thanks to our dynamic web team, Fallarnon and Elfin, both sorted it out within an hour.
However, that did not seem enough - we went through all the pledges in the last few weeks to make sure no one was overcharged, and if they were we will give them the overage back in either store credit or in a refund. Turns out it was only 3 people, and we have reached out to them privately - Whew!
This is completely our fault, and by ours, I mean, ME!
So, my humble apologies for screwing this up, we never want to force ANYONE to have to pledge, we want all interested parties to be able to come in and participate and then if they want to, make a decision that is right for them.
I feel terrible that many people from Gamescom or RTX might have come, tried to register and left because of this bug - therefore we are going to be extending the coupons for 20% off game package pledges from both RTX and Gamescom until September 4th:
I can't promise we won't make another mistake, but I do promise that when pointed out, we will always do the right thing.
Now, about that salty Kickstarter backer, I have thanked him for pointing out our bug, and invited him to join our forums and will be giving him a free $30 package - because this was a HUGE bug to find.
Now, onto something POSITIVE - did you see Rob and Tyler in this week's Design: Underground? If not, check it out here:
Always good stuff discussed in that show, it is a can't miss.
And, thanks to everyone for your understanding and continued support.
And again, MEA CULPA !